Cancellation & refunds

Change your mind? No hard feelings.

Last updated: November 2, 2026

You can cancel a Ripply plan at any time. A first yearly payment can be refunded in full within 7 days. Monthly payments are not refunded, because you can cancel before the next one. Here is how it works.

Cancelling

In Ripply: open Account → Plan and choose Cancel plan. That's it. We confirm by email.
India, UPI AutoPay: you can also pause or cancel the mandate in your UPI app (under AutoPay or Mandates). Cancelling there stops the next charge; your plan in Ripply lapses at the end of the paid period.
India, card: cancel from Ripply, or ask your bank to cancel the recurring mandate.
Outside India: cancel from Ripply, or use the link on any Paddle receipt email to manage the subscription.
Safari (Apple): cancel in your Apple ID subscription settings; Apple's own refund rules apply.

After you cancel, no further charges are made. You keep the paid features until the end of the month or year you already paid for, then return to Free. Your highlights and notes stay exactly where they are; notes on a paid theme are shown on the default theme.

Refunds

Payment	Refund
First yearly payment (Plus or Pro)	Full refund if you ask within 7 days of the payment. The plan ends immediately when the refund is issued.
Yearly renewals	Not refunded. Your bank or UPI app notifies you at least 24 hours before a renewal in India, and Paddle emails you before a yearly renewal, so you can cancel first.
Monthly payments and renewals	Not refunded. Cancel at any time to stop the next charge.
Duplicate or mistaken charges	Always refunded in full. Tell us and we fix it.
Service unavailable for more than 7 days in a row	Refund of the unused part of your plan, on request.

If you switch from Pro to Plus, the change applies at your next renewal; nothing is refunded for the current period.

How to ask for a refund

Email support@ripplynotes.com from the address on your Ripply account.
Include the date of the payment and, if you have it, the subscription or receipt ID from the Razorpay or Paddle email.
We reply within 2 working days and issue approved refunds within 3 working days of that.

Refunds go back to the original payment method. Razorpay refunds usually show up in 5–7 working days and Paddle refunds in 5–10 working days, depending on your bank. We never ask for your card, UPI or bank details to process a refund.

If something is wrong

If a refund or cancellation hasn't gone through as described here, write to our grievance officer at support@ripplynotes.com (details in the terms). We acknowledge complaints within 48 hours and resolve them within one month.